Delivery – Shipping Cost
Kayastra provides FREE shipping for all orders with India.
Payment
Is it safe to shop online if I make payment using net banking, debit card or credit card?
All Credit Card, Debit Card, Net Banking and UPI payment transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Are there any hidden charges?
There are absolutely NO hidden charges for any of our products- what you see is what you pay.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at kayastra.india@gmail.com
Will my personal details stay safe?
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.
Shipping And Tracking
How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 5-7 working days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Shopping and placing an order.
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order.
I have forgotten my password: what should I do?
Simply follow the ‘forgot password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please refer order from home to cancel or make changes to an order please note once product is shipped can not be cancelled. Further information on cancelling and refund an order can be found in our Return & Refunds Policy.
How do I track my order?
You can track your order once it has been dispatched from our end. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product.
Return
What is your returns policy?
Our returns policy allows you to return any item within 5 days of purchase for a full refund, provided it meets our eligibility criteria.
Are there any items that are not eligible for return or exchange?
Certain items such as perfumes, candles and home decor are not eligible for returns or exchanges.
How do I initiate a return?
To initiate a return or exchange,
Simply log in to your website on our Android or iOS mobile
Navigate to profile and click on “My orders”
Select the order you wish to return.
Click on the “return” button and follow the prompts to complete the process.
Do I have to send back all items together or can I return them separately?
In case of return you have to return all what ever you have ordered.
Do I have to pay for return shipping?
No.
How long does it take to process returns?
Once your returned item(s) is picked up by the delivery executive, it usually takes 2-3 days.
What if I received a damaged, defective, or incorrect item?
In case you have received a damaged, defective, missing, or wrong product on delivery. Please reach out to us within 24 hours.
What is duration of the return policy?
Our return policy duration extends for a maximum period of 5 days, from the date of purchase. Within this timeframe, customers have the opportunity to initiate returns should they encounter any issues with their purchase.
How do I track the status of my return or exchange?
Once the item you’ve returned has been dispatched, you will receive comprehensive details, including a tracking information link, via WhatsApp. This link will allow you to conveniently track the status of your return or exchange in real time.
Can I cancel a return request after it has been initiated?
Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.
What is refund policy for pre-paid order cancellation?
If an order is cancelled before shipment, the refund will be done to your bank account and will reflect within 7-10 business days.
I haven’t received my refund yet. What should I do?
We update our customers via email once we initiate the refund procedure. Bank refunds will take 7-10 business days.
Cancellation Policy
How do I cancel my order?
If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
MISCELLANEOUS
Do you take bulk orders/ customise products?
Yes, we absolutely do. You can email us with your order and design details at kayastra.india@gmail.com. We’ll also try and work out a discount for you, depending on the quantity of your order.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You can not return once you bought on discount.
What if I’m not available when the pickup is being attempted?
Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.